Deposit and Payment

For all our tours, an initial deposit of 25% or Full Payment will secure a place on a trip. We will issue you with a booking confirmation and invoice for the outstanding balance, which will be required to be paid in full, no later than 60 days prior to departure. If you are making a booking for a departure which is less than 60 days away, we will require Full Payment at the time of booking. If the total balance is not received 45 days before the start of the tour, The Holiday Shoppe reserves the right to cancel the reservation. We will accept payments direct to our Bank Account.

Frequent Rider Program

We offer our Frequent Rider Program because we love to encourage guests to travel with us to see as many wonderful parts of the world as they can. Our Frequent Riders Program isn’t a slick marketing exercise but a genuine desire to assist passionate travellers to experience the amazing destinations we have to offer and for them to connect with like-minded motorcyclists. The program takes the form of a discounted rate for future tour bookings and the amount of discount will increase as your days on the road increases with us. Frequent Rider Discounts also apply to Pillion (Co-Rider) and support vehicle passenger bookings. This program is valid on guided tours of nine or more days

Tours and Tours guides

The Holiday Shoppe arranges motorcycle tours, provides motorcycles as part of the tour package and is responsible for providing the services (tour guiding, accommodation, fuel, vehicle insurance, arranging tickets to national parks, museums and other sights as listed in tour description) according to the local standards. Every participant is required to accept and sign a Tour Agreement and Application form before the tour begins. The Holiday Shoppe cannot accept a tour participant without these signed forms. Your Tour Guides are there to assist you while on tour and will do their best to ensure that every participant gets the most out of your experience. It is extremely important for all riders to listen carefully to the Tour Guide's safety and travel instructions each morning to help ensure the best possible group riding conditions. Should you desire to travel independent of the group for any length of time; the Tour Guides can assist you in planning a suitable route. While we will do our very best to provide the services we describe, we also reserve the right to make changes to our advertised tours/prices/itineraries when considered appropriate. Such changes can include, but are not limited to, Accommodation problems, Industrial Action, Acts of God, etc. We do not assume responsibility or liability for any resulting losses, expenses or inconvenience to the participant. We are not responsible for any delays to your journey, prior to you joining the trip at our departure point. It will be your responsibility to make and pay for any alternative arrangements for travel and accommodation.

Risk and Responsibility

Your participation in a trip is entirely at your own risk. We are NOT responsible or liable for any injuries you may suffer, fatal or otherwise. Also, we are NOT responsible for any loss or damage to your property, including your motorcycle, irrespective of how any damage may have been caused. It is agreed and understood that the Owners, Operators and Agents of this tour including The Holiday Shoppe are not the guardians of the participant's safety and they cannot be held liable in any way for any occurrence in connection with any activity on tour which might result in injury, death or other damage to the participant, his property, his family, or heirs. The Holiday Shoppe is not responsible for any damage caused to third parties due to the participant's activities during the tour.

Motorcycles:

5.1 On your own motorcycle:

It is your responsibility to ensure that your motorcycle is in a roadworthy condition for the tour you are going to undertake. The tyres and brake pads should be checked and they should have enough wear left to complete the tour and any onward journey you need to make. You must bring the appropriate documentation relating to your motorcycle with you. The local police do perform stop checks and you will be expected to provide the following documentation. - Vehicle Ownership document - Driver’s license - Certificate of Insurance - Passport

5.2 On rented motorcycle:

The Holiday Shoppe provides motorcycles as part of the tour package. The pictures of the motorcycles in literature or on its website do not always represent the exact version of the motorcycles provided. Please email or call if you need specific or customization information on exact motorcycle versions. The Holiday Shoppe reserves the right to substitute a motorcycleconfirmed to a participant, but will make every effort to contact the participant prior to any substitution. Most participants ride the motorcycle that is confirmed for them. However, certain uncontrollable situations (such as mechanical problems, damage or theft) may require a substitution. A security deposit, depending on the model of motorcycle, must be paid at the beginning of the motorcycle rental period. The deposit will be held until the undamaged motorcycle is returned in acceptable condition. The deposit will be refunded at that time. All motorcycles are insured with Third party liability insurance and Comprehensive vehicle insurance. The rental period is not interrupted due to damage to the motorcycle or the inability of the participant to ride the motorcycle. During the rental period, The Holiday Shoppe is not obligated to replace a damaged

Insurances

Across all our tours, the rented motorcycles are insured with Third party liability insurance and Comprehensive vehicle insurance. The Holiday Shoppe recommends that participants take adequate travel, health and accident insurance as well as trip cancellation insurance.

Cancellations

7.1 Cancellation by You

• If you wish to cancel your participation in the tour, you must notify The Holiday Shoppe in writing.
• If you notify The Holiday Shoppe within 5 business days of booking that you desire to cancel your participation, then the deposit you have paid will be refunded in full, minus any non-refundable merchant fees we may have incurred and GST.
• If you notify The Holiday Shoppe, 45 – 31 days prior to departure date, then 75% of the tour cost is charged and balance 25% will be refunded.
• If you notify The Holiday Shoppe, 30 days or less prior to departure date, then 100% of the tour cost is charged. There will be no refund.
• If you notify The Holiday Shoppe, that there will be a replacement for the participant, 100% of the tour cost will be refunded.
• If the tour is cancelled by The Holiday Shoppe due to unavoidable circumstances, 100% of the tour cost will be refunded.
• In the circumstances we strongly recommend that you obtain trip cancellation insurance from a travel insurance company.

7.1 Cancellation by Us:

We may cancel any tour at any time prior to departure if: - The number of participants booked does not meet the minimum requirement to operate the trip.
- Due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.
Should that occur and we are unable to transfer you to another trip to your satisfaction, your payment will be refunded in full. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights. The Holiday Shoppe is not required to make refunds once the tour commences, regardless of the reason for the participant's inability to complete his tour. No exception to this policy can be made for any reason. Trip cancellation insurance is strongly recommended.

Safety gear

Participation in all our programs is only possible with a complete motorcycle rider’s safety gear. This contains at least: - Helmet - Rider’s gear with protection at knees, elbows, shoulders and back - Motorcycle boots - Riding Gloves - Rental of safety gear is possible upon request.

Your responsibility to yourself and other tour members.

You are expected to ride in a courteous manner, in respect of road users and members of the tour. This is a group event and as such you, as a member of the group, have some responsibility towards other group members. On our tours and in the true spirit of motorcycling there is no room for selfish actions. We expect you to ride safely at all times and it is your responsibility to be individually aware of the prevailing speed limits, road signs and rules of the road for the particular country you are travelling.

Miscellaneous

If the participant does not comply with traffic laws, The Holiday Shoppe reserves the right to revoke this contract and remove the participant's rental motorcycle. A participant is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets. Participants agree to not cause any damage to natural surrounding or third parties through their actions while riding their motorcycles. In the event a participant repeatedly ignores rules or causes others to feel threatened by their actions, The Holiday Shoppe reserves the right to revoke this contract and remove the participant's rental motorcycle. Every participant needs a valid motorcycle riding license to take part in the tour. The participant is responsible for complying with passport and visa regulations and takes responsibility for consequences resulting from non-compliance. A participant is fully aware of the risks and dangers involved in outdoor activities like swimming, white water rafting, rock climbing or any other activity potentially suggested as a supplemental activity to the tour and accepts full liability. Photos and videos produced by The Holiday Shoppe are the property of The Holiday Shoppe. The copyrights rest with The Holiday Shoppe and can use all such material for advertising and marketing purposes, including images in which participants can be recognized, without any charge from the participant. Participants who submit photos to The Holiday Shoppe agree to allow the use of such photos by The Holiday Shoppe for advertising and marketing purposes. The Holiday Shoppe attempts to schedule its tours at a time when the weather is pleasant for motorcycling. Many tours pass through areas where weather conditions can change. The Holiday Shoppe is not liable for unpleasant weather conditions and no refunds will be made for such conditions. Please be sure to let us know about any special dietary requirements.

Authority on tour:

The trip is run by the tour leader/pilot, including guest or celebrity leaders when applicable. The decisions of the tour leader will be final on all matters regarding safety and wellbeing of the participant including the motorcycle riding abilities of the participant and any change in itinerary due to unforeseen circumstances be that due to weather, local conditions, politics or various other reasons. No refund will be considered in the event of any such changes. The tour leader retains the right to remove a participant from the tour. If the participant fails to comply with the decision made by the tour leader or interferes with the wellbeing of the group in any material way, the tour leader may order the participant to leave the tour immediately. In those circumstances the participant will receive no right of refund. Furthermore, in circumstances were the participant is removed from the tour, The Holiday Shoppe accepts no responsibility for the ongoing travel expenses, or any other incidental costs incurred by the participant.